Tuesday, June 27, 2006

ISP Problems with ACS

The Cams on The Great Alaskan Red Squirrel cam "www.thesquirrelcam.com" haven't been able to connect to my ISP and web page server. That's why they haven't updated since the 25th of this month. I've contacted Alaska Communication System but they haven't been able to figure out what the problem is with the ftp not being able to communicate with the server. Of course, I've jumped through all their hoops as to my side of equipment and software. Even though I didn't change anything on two different machines that control the cameras and ftp software. It's always considered by the help desk, to be my fault when things are not working. I've found that in the past, they were the cause of the problems and the help desk continues to say it was my fault until someone figured out what the problem was on their end.

They had a huge power outage the morning of the 26th in Anchorage and since then I've not been able to connect.

So, stay tuned, and as soon as they figure out what is the problem and fix it. You will just have to wait to see what's new on the cams.

I'm sorry for the inconvenience.

bob

3 comments:

  1. if its anything like my isp, it will be mysteriously fixed one day, they will claim they didn't do anything ;)

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  2. Funny Sandy, I was gonna say the same thing! So I see this is not just a "southern thang" ISP's must be the same no matter where they are. They must taking a course called "Ïts never our fault"

    Good Luck Bob. I know this is frustrating to you. I am patient.

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  3. I have visited your daughter's page... Stargazer. She has learned a valuable lesson today. You should continue to be proud.

    Good luck on having your isp fix their shortcomings.

    Congratulations on seeing another Pow Wow.

    Thank you for the very fine page that you have up.

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